FAQ – Frequently Asked Questions
Product & Materials
What is your toilet paper made from?
Our main product is made from 100% sustainably grown bamboo. We also offer 100% recycled and virgin wood pulp options — all free from harmful chemicals and safe for everyday use.
Why is bamboo better?
Bamboo is one of the fastest growing plants in the world, growing up to 3 feet per day while absorbing massive amounts of carbon during its growth. Bamboo reaches harvest maturity in just three years, and unlike trees, bamboo does not need to be replanted after it is harvested as the bamboo will continue to grow.
Large, traditional toilet paper companies source their softest toilet paper from old-growth forests. These forests are essential for preserving ancient eco-systems and storing enormous amounts of carbon. Switching to bamboo keeps these forests intact.
Is the packaging plastic-free?
Our packaging is entirely plastic-free and made up of recycled materials. Our packaging is also entirely recyclable and/or compostable. If you have questions on how to discard the box of wrappers, please don’t hesitate to contact us
Is your toilet paper septic safe?
Cloud Paper is septic friendly. Our bamboo paper degrades just as quickly as leading TP brands, and we have customers that have used our paper on their septic systems without problem. Every septic system is a little different, though. If you have a particularly sensitive septic system, we’d suggest asking your manufacturer whether any restrictions apply. For example, we know that some play nicer with 2-ply than with 3-ply, but this varies between systems. We encourage you to use what you think is best for your system (and hopefully best for the planet, too!)
Is bamboo toilet paper safe for sensitive skin?
Yes! It’s naturally hypoallergenic, fragrance-free, chlorine-free, and gentle for the whole family — even babies.
What does 2-ply or 3-ply mean?
Ply refers to the number of layers per sheet.
2-ply: Softer and economical for everyday use
3-ply: Thicker and more luxurious for premium comfort
Are your products safe?
Yes, all of our paper products are 100% biodegradable and safe for septic systems and RVs.
Are your products PFAS-free?
Cloud Paper has been lab tested for total organic fluorine, which is a compound of PFAS (commonly known as forever chemicals). All results indicated that there was no detection of fluorine, or PFAS, in our paper.
Orders & Shipping
Where do you ship from?
We ship directly from our facility in Texas, USA, to ensure faster delivery and reduced carbon footprint.
How long does shipping take?
Most orders are processed in 1–2 business days and delivered in 3–5 days within the U.S.
Do you ship internationally?
Currently, we only ship within the United States, but we’re expanding soon. Stay tuned!
Can I cancel or change my order?
If your order hasn’t been shipped yet, yes. Please contact us at support@rollwithit.shop as soon as possible.
Bulk & Business
Do you offer bulk or wholesale pricing?
Yes! We offer special rates for hotels, offices, co-working spaces, and events.
→ Visit our [Bulk Orders Page] or use the [Contact Form] to get a custom quote.
Can I get product samples for business use?
Yes — we’re happy to send samples for qualified businesses. Contact us with your company info to request.
Do you provide custom branding or white label?
We’re exploring white-label opportunities. For inquiries, email us directly at [support@rollwithit.shop].